Help Center
How can we help?
Answers to 35+ common questions about PDF tools, image conversion, privacy, and file formats.
Getting Started
Do I need to create an account to use weFixPDF?
No. weFixPDF is 100% free without any account. Simply visit the tool page, upload your file, and download your result. No email, no password, no sign-up.
Is weFixPDF really free?
Yes — completely free with no hidden limits, no daily task caps, and no paid tier. All tools are permanently free.
What browsers does weFixPDF work with?
weFixPDF works with Chrome, Firefox, Safari, Edge, and any modern browser on desktop and mobile.
Does weFixPDF work on iPhone and Android?
Yes. The interface is optimized for touchscreens. You can upload, process, and download files on any mobile device.
What file types does weFixPDF support?
PDF, JPG, JPEG, PNG, WebP, HEIC, DOCX, and DOC. Different tools support different formats — see each tool page for specifics.
PDF Tools
How do I compress a PDF?
Go to the Compress PDF tool, upload your PDF, select your compression level, and download the result. Most PDFs are reduced by 50–80%.
How many PDFs can I merge at once?
You can merge up to 20 PDF files at once. For larger batches, run multiple merge operations.
Will merging PDFs reduce quality?
No. PDF merging is a lossless operation — your content, fonts, images, and formatting are preserved exactly.
Can I reorder pages before merging?
Yes. After uploading your files, drag and drop them into the correct order before clicking Merge.
How do I split a PDF into individual pages?
Go to Split PDF, upload your file, select the page range or 'Extract all pages', and download the result.
Can I convert a PDF to Word?
Yes. The PDF to Word tool converts PDF to editable .docx format. Text, headings, and basic formatting are preserved.
Can I protect a PDF with a password?
Yes. Use the Protect PDF tool to add password encryption to any PDF online.
How do I remove a password from a PDF?
Use the Unlock PDF tool. You need to know the current password to remove it — weFixPDF does not bypass security on PDFs you don't own.
Image Tools
How do I compress an image?
Go to Compress Image, upload your JPG, PNG, or WebP image, and download the smaller version. Quality is preserved at 80–85% by default.
How do I convert HEIC photos from my iPhone?
Use the HEIC to JPG converter. Upload your HEIC file and download the JPG. Batch conversion is supported for multiple photos.
Can I convert PNG to WebP?
Yes. The PNG to WebP tool converts your PNG image to the more efficient WebP format, typically reducing file size by 25–35%.
Does image compression affect transparency?
PNG images compressed losslessly retain transparency. Avoid converting PNG with transparency to JPG — JPG does not support transparent backgrounds.
How do I convert an image to PDF?
Use the Image to PDF tool. Upload one or more images (JPG, PNG, WebP, HEIC) and they are combined into a single PDF.
Privacy & Security
Are my files stored on weFixPDF servers?
No. Files are processed in memory and permanently deleted immediately after you download your result. There is no server-side storage.
Is it safe to upload confidential documents?
Yes. All transfers use TLS encryption. Files are never stored, logged, or accessed by our team. They are deleted the moment you download.
Does anyone at weFixPDF read my files?
No. Processing is fully automated. No human ever accesses your uploaded files.
What data does weFixPDF collect?
We collect anonymous analytics via Google Analytics 4 and use third-party advertising cookies through Google AdSense. These are only enabled if you provide explicit consent via our cookie banner. We never collect file content or personally identifiable information.
Can I use weFixPDF for confidential legal or medical documents?
Yes. The zero-storage, zero-retention architecture makes weFixPDF appropriate for sensitive documents. We process files in-memory and delete them immediately.
Is weFixPDF GDPR compliant?
Yes. We do not store personal data or file contents. Non-essential cookies (Analytics and Advertising) are blocked by default and only load after you click 'Accept' on our consent banner.
File Limits & Performance
What is the maximum file size?
Files up to 100MB are supported. Very large scanned PDFs may need to be split before compression for best results.
How long does processing take?
Most files process in under 3 seconds. Large PDFs (30–50MB) may take 10–15 seconds depending on your connection speed.
Why is my compressed PDF still large?
PDFs heavy with high-resolution embedded photos can resist compression. Try splitting the document and compressing each section separately.
Can I compress a password-protected PDF?
You need to unlock the PDF first using the Unlock PDF tool before compression can access the content.
How much can I reduce PDF size?
Typical compression reduces PDF size by 50–80%. A 20MB scanned PDF routinely compresses to under 3MB without visible quality loss.
My download didn't start. What do I do?
Check your browser's pop-up blocker — it may be blocking the download. Try right-clicking the download button and selecting 'Save link as'.
File Formats Explained
What is the difference between PDF and DOCX?
PDF is a fixed-layout format that looks identical on every device. DOCX is an editable format that may reflow depending on the reader's software. Use PDF for sharing final documents, DOCX for editing.
When should I use JPG vs PNG?
Use JPG for photographs and complex images. Use PNG for logos, screenshots, and images requiring transparency or sharp crisp edges.
What is WebP and should I use it?
WebP is Google's modern image format. It delivers 25–35% smaller files than JPG at equivalent quality. All major browsers support it. Use WebP for web images.
What is HEIC?
HEIC (High Efficiency Image Container) is Apple's iPhone camera format. It produces smaller files than JPG but is not universally supported. Convert to JPG for broad compatibility.
What DPI should I use for PDF?
For screen viewing: 72–150 DPI. For printing: 300 DPI. For court filings and documents: 150–200 DPI is a good balance of readability and file size.
Still have questions?
Can't find an answer? Email us — we reply within 24–48 hours.